E-Commerce SALES ASSOCIATE - Douala


General Purpose : To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.

Main Job Tasks and Responsibilities
• Welcome customers
• Find out the customer's needs
• Recommend, select and help locate the right merchandise
• Assist shoppers locate the products and goods they desire
• Answer customer queries regarding the store and the merchandise
• Make suggestions and encourage purchase of products
• Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
• Receive and process cash, check cards and charge/credit payments
• Provide change and receipts
• Bag or package purchases
• Maintain sales records
• Place special orders
• Stay current with sales prices
• Look out for shoplifters; responsible for security within the store as well as watching out for fraudulent credit cards etc.
• Arrange and display merchandise
• Keep the store clean and tidy; this includes mopping and hovering
• Take stock inventory / Requisition new stock
• Participate in stock management and control
• Stock shelves with goods
• Work within established guidelines with brands
• Attach price tags to merchandise
• Receive and store stock.

Education and Experience
• Minimum HND or BTS Minimum in Communication/Trade/Marketing/Sales
• Knowledge on IT and MS Office tools
• Knowledge of customer service principles and processes
• Knowledge of sales principles
• Relevant product knowledge and training
• Experience in a retail, customer service or sales environment
• Basic business administration knowledge

Key Competencies
• Good communication skills
• Customer service orientation
• Patience
• Adaptability
• Initiative
• Persuasiveness
• Stress tolerance
• High energy level
* Integrity

Personal Requirements
* Have an engaging and friendly personality
* Confident personality
* Must be polite and helpful
* Must be physically fit
* Possess detailed understanding of area of sales i.e., fast moving goods etc.
* Knowledge of inventory techniques
* Be smart in appearance and eloquent.

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